Coursera Google IT Support Professional Certificate Review

Google IT Support Professional Certificate is one of the new kinds of a course that introduces IT to beginners. This course is for those who have set their goal to make a career in IT. Let’s dive into the Coursera Google IT Support Review.

By looking into the Coursera Google IT Support Professional Certificate review we can understand what this course is offering and how it helps those with no IT background knowledge.

Well, the first thing to understand is that this course is designed by Google itself. And it is designed to understand by anyone, even those who don’t have any knowledge of IT. Coursera Google IT Support Professional Certificate can be taken for free for a period of 7 days with a free trial.

That’s right, this course doesn’t have any prerequisite so that anyone can grasp the content. This Google IT Support certificate is a beginner level course and not an advanced course. If you’re looking for an advanced course make sure to check out this course Google IT Automation with Python.

IT support is the fast-growing and dynamic field which is predicted to grow at the rate of 10% between 2018 and 2028. This is faster than any other occupation. Coursera Google IT Support Professional Certificate consists of five courses where each course introduces you to a different aspect of the IT. 

FAQ on Coursera Google IT Support Professional Certificate review

Now let’s check out the 5 courses offered by Coursera Google IT Support course:

1. Technical Support Fundamentals
2. The Bits and Bytes of Computer Networking
3. Operating Systems and You: Becoming a Power User
4. System Administration and IT Infrastructure Services
5. IT Security: Defence Against the Digital Dark Arts

These 5 courses are specially developed by Google, and their unique curriculum is designed to provide you with an entry role in IT support. An IT job can be in-person or a remote help desk in a small organization or big like Google.

5 Courses in Coursera Google IT support Review

This course is a combination of video lectures, hands-on labs, and quizzes. This course will establish the concepts of customer service, networking, troubleshooting, operation systems, system administration, and security. 

Let’s dive into each of the 5 courses by checking out the Coursera Google IT support Review:

1. Technical Support Fundamentals

The first course in the Coursera Google IT support is specifically focused to conceive you for the role of an entry-level IT support. You will be provided with a basic introduction to the world of IT and cover many topics of IT. It also provides you an overview of the outcome of this course. 

Learning different characteristics of IT is one of the core curricula in the course. You’ll learn about computer hardware, software, internet, troubleshooting, and customer service. 

By the end of the first course, you’ll be able to: 

1. Understand the working of binary systems
2. Assemble a computer from scratch
3. Install the chosen operation system
4. Learn about the workings of the internet and its impact
5. How the applications are developed and how they work in the computer

2. The Bits and Bytes of Computer Networking

In the second course of the Google IT Support specialization certificate, you’ll learn the complete overview of computer networking. This course will cover major concepts in networking. From fundamentals to practical applications of networking.

Every course in this specialization is designed to teach you from the basics before taking on to the advanced concepts. Once the fundamentals of modern networking are complete, you’ll learn about the TCP/IP and OSI networking models, and how the network layers work together.

You’ll also learn troubleshooting concepts to troubleshoot a network issue using popular operating systems. This is an essential and most important aspect of IT support. Make sure you provide extra attention in this course.

By the end of this course, you’ll be able to:

1. Understand computer networks and the OSI layer
2. Knowing the protocols of TCP/IP communications
3. Have gained the network troubleshooting skillset
4. Understand the concepts of DNS and DHCP
5. Understand cloud computing and its service.

3. Operating Systems and You: Becoming a Power User

 The third course is a mixture of video lectures, demonstrations, and hands-on labs. You will be taught on the important components of an operating system and skills on how to manage users, software, and configuring hardware.

Here you’ll learn to manipulate files and directories in the popular operating system, Windows and Linux. Both in GUI and CLI. Next, you’ll learn to manage users and granting necessary permissions to the users. 

This course also teaches you how the filesystem works in Windows and Linux operating systems. The IT support specialists should be able to use system tools and understand the different processes running in the machine. You’ll be able to start and terminate the process in Windows and Linux.

By the end of this course you’ll be able to:

1. Work through the filesystems of Windows and Linux OS
2. Configure users, groups, and permissions
3. Install, configure or uninstall the software in Windows and Linux OS
4. Perform disk partition
5. Understand the system process and troubleshoot common issues

4. System Administration and IT Infrastructure Services

 Upon starting the fourth course of the Google IT support course, you’ll move from working on a single system to a fleet of computers. System administration is part of the IT field that is responsible for managing computers in a multi-user environment.

No matter the size of the organization, your role is the keep the services up and running. You’ll start from the basics of system administration to learning about their roles and responsibilities. 

To be good at administering the systems you should know network and infrastructure services. The good news is that this will be covered in this course. You’ll learn about virtualization, operating systems of a server, DNS, network services, and troubleshooting network services.

The most important and crucial role of a system administrator is to understand how the backup works and how to recover/restore the data. Learn about the best practices in planning a disaster recovery.

This course also consists of a hands-on project where you will use all the techniques learned in the previous classes. You should asses the real-life based IT infrastructure and provide recommendations and advice on how to provide support to them.

 By the end of this course, you’ll be able to:

1. Use the best practice to choose the best hardware for your organization
2. How to manage IT infrastructure services
3. Understand how the cloud will benefit the organization
4. Learn the directory service such as Active Directory and OpenLDAP
5. Backing up the data and knowing the technique to restore the data in case of disaster strikes
6. Improving your organizations IT environments by utilizing the system administration knowledge

5. IT Security: Defence Against the Digital Dark Arts

The final course in the Coursera Google IT Support review is the IT Security. You learn the many concepts of IT security, tools, and best practices. Understand how the threats can show up and their many ways of showing up.

Identify the most common security breaches in a company and how security revolves around the CIA principle. You’ll also learn about cryptology. Understand how the symmetric encryption, asymmetric encryption, and hashing work. Also, you will learn to choose the most suitable encryption method based on a different scenario.

You’ll also learn about the firewalls and Wi-Fi encryption options. It will cover the concepts of system hardening, application hardening, and policies for operating system security. It is also essential to learn the importance of disabling unnecessary components of a system, installing anti-malware protection, disk encryption, host-based firewalls, and software patch management.

Finally, there will be a case study, where you should assess the security model of Chrome OS. 

At the end of this course, you’ll be able to:

1. How different encryption works and their techniques
2. Different authentication types
3. Understand the difference between authentication and authorization 
4. Recommended ways to reduce risk
5. Best practices to secure a network

Summary

The purpose of the Coursera Google IT Support Professional Certificate Review is to help you understand what this course is offering by providing you the simplest review of the course. Google IT Support is one of the best online course for beginners who wants to begin a career in IT.

After completing this course, you will be provided with a professional certificate that can be shared with your potential employers or in the LinkedIn network.

If you loved this Coursera Google IT Support review, please share it with your friends and colleagues or anyone who might be interested. Also, if you’ve any questions, please feel free to leave a comment, and I’ll get back to you with the answers.